Help with tracking your package

Our Customer Service team will answer any questions you may have about tracking your parcel. They can also explain any tracking statuses you’re unsure of. You can contact them here. To try and save you some time, below are a few questions we’re often asked about tracking packages. You might find a quick answer.

1. Why isn’t my package showing up when I type in my shipment number?
2. Why does my shipment number bring up shipments that aren’t mine?
3. Track & Trace tells me I’ve missed my delivery. Can I rearrange it?
4. I’ve just tracked my package and there’s an issue. What now?
5. How do I get Proof of Delivery (POD) for my delivered shipment?